Clumey, Inc. (“Clumey”, “we”, “our”, or “us”) is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our platform at https://clumey.com and related services (the “Service”). Please read this policy carefully. If you disagree with its terms, please discontinue use of the Service.

1. Information We Collect

Information you provide directly

Account data: name, email address, company name, and password when you register.
Billing data: payment card details (processed by our third-party payment processor; we do not store full card numbers).
User content: screen recordings, scripts, voiceovers, and other files you upload to create demos.
Communications: emails, support tickets, and form submissions you send us.

Information collected automatically

Usage data: pages visited, features used, clicks, and session duration.
Device data: IP address, browser type, operating system, and device identifiers.
Cookies and similar technologies: see Section 6 below.
Log data: server logs including access times, error logs, and referring URLs.

Information from third parties

Single sign-on providers (e.g., Google, GitHub) if you use them to log in.
CRM and analytics integrations you connect to your account.

2. How We Use Your Information

We use the information we collect to:

Provide, operate, and improve the Service.
Process transactions and send related information (receipts, invoices).
Send administrative messages, updates, and security alerts.
Respond to your comments and questions and provide customer support.
Send marketing communications (you can opt out at any time).
Monitor and analyze usage trends to improve user experience.
Detect, investigate, and prevent fraudulent or illegal activity.
Comply with legal obligations.

3. Sharing Your Information

We do not sell your personal information. We may share it only in the following circumstances:

Service providers: trusted third parties that perform services on our behalf (hosting, payments, analytics, email delivery) under confidentiality obligations.
Business transfers: in connection with a merger, acquisition, or sale of all or a portion of our assets, with appropriate notice to you.
Legal requirements: if required by law, regulation, court order, or governmental authority.
Protection of rights: to protect the rights, property, or safety of Clumey, Inc., our users, or the public.
With your consent: in any other case, with your explicit consent.

4. Data Retention

We retain your personal information for as long as your account is active or as needed to provide you the Service. You may request deletion of your account and associated data at any time by contacting us at hello@clumey.com. We may retain certain information as required by law or for legitimate business purposes (e.g., fraud prevention, legal disputes).

5. Data Security

We implement industry-standard technical and organizational measures to protect your information, including encryption in transit (TLS) and at rest, access controls, and regular security reviews. However, no method of transmission over the internet or electronic storage is 100% secure. We cannot guarantee absolute security.

6. Cookies and Tracking

We use cookies and similar technologies to:

Keep you logged in and remember your preferences.
Understand how you interact with the Service.
Measure the effectiveness of marketing campaigns.

You can control cookies through your browser settings. Disabling certain cookies may affect the functionality of the Service.

7. Your Rights and Choices

Depending on your location, you may have the right to:

Access the personal information we hold about you.
Correct inaccurate or incomplete information.
Delete your personal information (“right to be forgotten”).
Port your data to another service.
Object to or restrict certain processing activities.
Withdraw consent at any time where processing is based on consent.

To exercise these rights, contact us at hello@clumey.com. We will respond within 30 days. We may need to verify your identity before fulfilling your request.

8. Marketing Communications

We may send you promotional emails about new features, offers, and updates. You can opt out at any time by clicking the “unsubscribe” link in any email or by contacting us directly. Opting out of marketing emails will not affect service-related communications.

9. Children’s Privacy

The Service is not directed at children under 13. We do not knowingly collect personal information from children under 13. If you believe we have inadvertently collected such information, please contact us and we will delete it promptly.

10. International Data Transfers

Clumey, Inc. is based in the United States. If you are accessing the Service from outside the United States, your information may be transferred to and processed in the United States or other countries. We rely on appropriate safeguards (such as Standard Contractual Clauses) for such transfers where required by law.

11. Third-Party Links

The Service may contain links to third-party websites. We are not responsible for the privacy practices of those sites. We encourage you to review their privacy policies before providing any personal information.

12. Changes to This Policy

We may update this Privacy Policy from time to time. We will notify you of material changes by email or by prominently posting a notice within the Service before the changes become effective. Your continued use of the Service after changes take effect constitutes acceptance of the revised policy.

13. Contact Us

If you have questions, concerns, or requests regarding this Privacy Policy, please contact us at:

Email: hello@clumey.com
Website: https://clumey.com